Refund policy

At FreshWear, your satisfaction is important to us.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused.
• It must be in its original packaging.
• All accessories and manuals must be included.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been used unless they are faulty.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number
• Photos or videos of the issue

We'll arrange a replacement or refund where applicable.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds are processed back to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error or a defective product.